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Overview

We are seeking an Intermediate Technical IT Business Analyst / Project Coordinator to coordinate a portfolio of short-duration IT projects involving multiple technology teams and business stakeholders.

The role will support the implementation and reconfiguration of existing IT services, infrastructure, applications, and technology solutions for new facilities, office relocations, organizational changes, and other business-driven initiatives.

The successful candidate will coordinate projects from planning through implementation, ensuring requirements, timelines, deliverables, risks, stakeholder expectations, and technical dependencies are effectively managed.

The role involves working with cross-functional IT teams such as End User Computing, Cloud, Servers, Storage, Network, Printing, Video Conferencing, Active Directory, Security, and Cybersecurity.

Key Responsibilities

• Manage a portfolio of IT projects ranging from internal departmental initiatives to single- or multi-business-unit projects.
• Coordinate the implementation and reconfiguration of IT infrastructure and technology services.
• Coordinate IT changes related to organizational restructures, including department/name changes and movement of programs, services, and employees.
• Coordinate changes involving user accounts, distribution lists, security groups, shared mailboxes, network drives, business applications, and telecommunications services.
• Gather, confirm, document, and analyze business, functional, and technical requirements.
• Lead stakeholder consultations, project meetings, status meetings, and working sessions.
• Develop project plans, project documentation, technical recommendations, and status reports.
• Coordinate resources, dependencies, schedules, deliverables, risks, issues, and stakeholder expectations.
• Ensure projects are delivered according to approved scope, schedule, deliverables, quality, security, and operational standards.
• Maintain project documentation, status updates, and records using collaboration tools such as SharePoint.
• Apply project management methodologies and governance practices to support effective delivery and business outcomes.
• Ensure appropriate change management processes are followed.
• Identify and communicate project risks, issues, and client satisfaction concerns, providing recommendations where required.
• Collaborate with multidisciplinary teams on proof-of-concept and limited production rollouts.
• Provide quality control and oversight for production implementations.
• Review new technology and service requests, assess their operational impact, and recommend appropriate solutions or remediation.
• Document technical recommendations and provide technical guidance to management, operations, project teams, and IT service teams.
• Communicate relevant operational guidelines, policies, and procedures to stakeholders.
• Use AI tools responsibly to improve efficiency and enhance human capabilities while maintaining security, privacy, and human oversight.
• Track and report time, project status, progress, and deliverables as required.

Typical Projects

Projects may include:

• New office, floor, facility, or meeting-room technology setups.
• Office restacks, relocations, revitalization, or decommissioning.
• Staff moves involving multiple technology services.
• Technology hosting and infrastructure refresh initiatives.
• Organizational restructuring and department changes.
• Movement of programs, services, and personnel.
• Technology service requests requiring coordination across multiple IT teams.